UNUSUAL SERVICE CUSTOMER PRIVACY NOTICE

This privacy notice tells you what you should expect us to do with your personal information.

Contact details
What information we collect, use, and why
Lawful bases and data protection rights
Where we get personal information from
How long we keep information
Who we share information with
Sharing information outside the UK
How to complain

What information we collect, use, and why.

We collect or use the following information to provide services:

Names & contact details
Addresses
Website user information (including user journeys & cookie tracking)

We collect or use the following information for recruitment:

Contact details (e.g. name, address, telephone number or personal email address)
Date of birth
National Insurance number
Employment history (e.g. job application, employment references or secondary employment)
Education history (e.g. qualifications)
Right to work information

Lawful bases and data protection rights.

Under UK data protection law, we must have a "lawful basis" for collecting and using your personal information. There is a list of possible lawful bases in the UK GDPR. You can find out more about lawful bases on the ICO's website.

Which lawful basis we rely on may affect your data protection rights which are in briet set out below. You can find out more about your data protection rights and the exemptions which may apply on the ICO's website:

Your right of access - You have the right to ask us for copies of your personal information. You can request other information such as details about where we get personal intormation from and who we share personal information with. There are some exemptions which means you may not receive all the information you ask for. You can read more about this right here.
Your right to rectification - You have the right to ask us to correct or delete personal information you think is inaccurate or incomplete. You can read more about this right here.
Your right to erasure - You have the right to ask us to delete your personal information. You can read more about this right here.
Your right to restriction of processing - You have the right to ask us to limit how we can use your personal information. You can read more about this right here.
Your right to object to processing - You have the right to object to the processing of your personal data. You can read more about this right here.
Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you. You can read more about this right here.
Your right to withdraw consent - When we use consent as our lawful basis you have the right to withdraw your consent at any time. You can read more about this right here.

If you make a request, we must respond to you without undue delay and in any event within one month. To make a data protection rights request, please contact us using the contact details at the top of this privacy notice.

Our lawful bases for the collection and use of your data.

Our lawful bases for collecting or using personal information to provide services and goods are:

Consent - we have permission from you after we gave you all the relevant intormation. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.
Contract - we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.
Legitimate interests - we're collecting or using your information because it benefits you, our organisation or someone else, without causing an undue risk of harm to anyone. All of your data protection rights may apply, except the right to portability.

Our legitimate interests are:

In order for us to be able to fulfil contracts with clients, we need to have their contact information so that we're able to exchange vital information about projects we're working on together.

Our lawful bases for collecting or using personal information for recruitment purposes are:

Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.
Contract - we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.
Legal obligation - we have to collect or use your information so we can comply with the law. All of your data protection rights may apply, except the right to erasure, the right to object and the right to data portability.

Where we get personal information from.

Directly from you
Suppliers and service providers

How long we keep information.

We delete personal data collected for a specific project upon finishing the project and the final payment was made to our account. We delete client data upon request as this information is only used for intended work purposes. We only collect personal data it it is given to us willingly.

Who we share information with:

Data processors
Delivery Providers, Contractors

This data processor does the following activities for us:

They are delivering goods on our behalf or complete certain steps within projects, so we need to share contact details of the recipients with them in order to complete their jobs.

Others we share personal intormation with:

Relevant regulatory authorities
External auditors or inspectors

Sharing information outside the UK

Where necessary, we may transfer personal information outside of the UK. When doing so, we comply with the UK GDPR, making sure appropriate safeguards are in place. For further information or to obtain a copy of the appropriate safeguard for any of the transfers below, please contact us using the contact information provided above.

Organisation name: Google LIC

Category of recipient: Storage Provider

Country the personal information is sent to: United States of America

How the transfer complies with UK data protection law: This is not a restricted transfer as Google does not process the data, simply stores it.

How to complain

If you have any concerns about our use of your personal data, you can make a complaint to us using the contact details at the top of this privacy notice. If you remain unhappy with how we've used your data after raising a complaint with us, you can also complain to the ICO.

The ICO's address:

Information Commissioner's Office,

Wycliffe House,

Water Lane,

Wilmslow,

Cheshire SK9 5AF

United Kingdom

Helpline number: +44 (0)303 123 1113

Last updated: 30 January 2026